Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with us. Some you provide directly, and some we gather automatically as you use our site.

Information You Give Us

When you sign up for our programs or contact us, you might share:

• Your name and contact details (email address, phone number)
• Billing and payment information when you enroll in paid programs
• Details about your financial goals and current situation—only what you choose to share
• Communications with our support team or instructors
• Feedback, survey responses, or testimonials you submit

Information We Collect Automatically

Like most websites, we gather some technical data when you visit. This helps us understand how people use our site and where we can improve:

• Your IP address and general location (city or region, not your exact address)
• Browser type and device information
• Pages you visit and how long you spend on them
• How you found us (search engine, referral link, direct visit)
• Cookies and similar tracking technologies (more on this below)

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing you with better educational resources and support.

Data Sharing and Third Parties

We keep your information within our organization whenever possible. But running an educational platform means working with some trusted partners.

Service Providers We Work With

• Payment processors: We use secure payment gateways to handle transactions. They only receive the information necessary to process your payment.
• Email services: Our email platform helps us send course materials and updates. They're bound by strict data protection agreements.
• Hosting providers: Our website and learning platform are hosted by reputable Australian data centers that meet high security standards.
• Analytics tools: We use analytics to understand how people use our site, but we configure these tools to respect your privacy as much as possible.

When We Must Share Information

There are limited circumstances where we're legally required to share your data:

• If we receive a valid legal request from Australian authorities
• To protect someone's safety or prevent illegal activity
• If our business structure changes (merger, acquisition), though we'd ensure any new owner respects these same privacy commitments

We never sell your personal information to marketers, data brokers, or anyone else. That's not our business model, and frankly, it's not how we want to operate.

Your Rights and Control

Under Australian privacy law (and just basic respect), you have several rights regarding your personal information. We've tried to make exercising these rights as straightforward as possible.

Data Security and Protection

We've implemented multiple layers of security to protect your information. While no system is 100% foolproof, we take reasonable precautions that meet industry standards.

Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive information like payment details
• Regular security audits and vulnerability testing
• Restricted access to personal data—only employees who need it for their jobs can access it
• Secure backups stored in Australian data centers

Organizational Measures

Beyond technology, we've built privacy into our organizational practices:

• All staff receive privacy training and sign confidentiality agreements
• We review our data practices regularly to make sure we're only keeping what we need
• Incident response procedures in case of any security breach
• Clear internal policies about who can access what information and why

If we ever experience a data breach that might affect you, we'll notify you promptly and let you know what happened and what we're doing about it. We're also required to report certain breaches to the Office of the Australian Information Commissioner.

Data Retention

We don't keep your information longer than necessary. How long we retain data depends on its purpose and our legal obligations.

When we delete your data, we do so securely. This means it can't be recovered or reconstructed, not just hidden from view.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our site work better and understand how people use it. You have control over most of these.

Types of Cookies We Use

• Essential cookies: These are necessary for the site to function. They handle things like keeping you logged in and remembering your preferences.
• Analytics cookies: These help us understand which pages people visit and how they navigate our site. We use this to improve the user experience.
• Preference cookies: These remember your choices (like whether you've dismissed a notification banner) so we don't keep asking you the same things.

You can control cookies through your browser settings. Most browsers let you block or delete cookies, though this might affect how well our site works for you. Essential cookies are necessary for basic functionality, but you can refuse analytics and preference cookies if you want.

Children's Privacy

Our programs are designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it promptly.

In some cases, we may work with educational institutions where minors are enrolled in our programs. In those situations, we obtain appropriate consent from parents or guardians and limit data collection to what's strictly necessary for educational purposes.

International Data Transfers

We primarily store and process data within Australia. However, some of our service providers operate globally, which might mean your information is processed in other countries.

When this happens, we ensure these providers meet adequate data protection standards—either through contractual agreements or by working with companies that participate in recognized privacy frameworks. Your data always receives protection at least equivalent to Australian privacy law, regardless of where it's processed.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email (if we have your address) or through a prominent notice on our site.

The "last updated" date at the top of this policy shows when it was most recently revised. We encourage you to check back occasionally, especially if you haven't visited in a while.

Australian Privacy Law Compliance

brenolavixa complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We're committed to handling your personal information in accordance with these requirements.

If you're not satisfied with how we've handled a privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We'd prefer to resolve any issues directly with you first, but we respect your right to contact the OAIC if needed.